M711 Privacy Policy — Your Data Is Secure

1 Introduction

M711 is a trusted online betting and gaming platform in Bangladesh. We believe that protecting your personal data is our foremost responsibility. This Privacy Policy explains what information m711 collects, how it is used, and the steps we take to keep your data secure.

By using m711's website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform and Help Center Contact Us.

This Privacy Policy forms part of m711's Terms & Conditions. Together, both documents constitute the complete legal relationship between you and m711.

2 What Information We Collect

M711 only collects information that is strictly necessary to provide you with the best possible service. Data is collected in two ways — directly from you and automatically.

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, and mobile number.
• Identity Verification (KYC): Copy of national ID, passport, or driving license.
• Payment Information: bKash, Nagad, Rocket, or bank account number.
• Contact Information: Messages or complaints submitted to the support team.
• Preference Information: Preferred sports, betting types, and language preferences.

2.2 Automatically Collected Information

• Device Information: Device model, operating system, and browser type.
• Log Data: IP address, login timestamps, and page visit records.
• Cookies & Tracking: Session cookies, preference cookies, and analytics cookies.
• Transaction History: Full records of deposits, withdrawals, and bets.
• Location Information: Country and regional location (estimated from IP address).

3 How We Use Your Information

M711 uses collected data only for specified purposes. Your information is never used for anything else without your consent.

• Account Management: To ensure the security of registration, login, and account access.
• Payment Processing: To process deposit and withdrawal transactions.
• Service Improvement: To analyze user experience and improve the platform.
• Fraud Prevention: Detects unusual activity to keep your account protected.
• Legal Obligations: To comply with government directives or court orders.
• Customer Support: To resolve your complaints and queries promptly.
• Promotional Communications: To inform you about new offers and bonuses (you can unsubscribe at any time).
• Responsible Gaming: To identify problem betting patterns and provide the necessary support.

4 Data Retention Period

M711 retains your data for as long as necessary. Some information may be kept after account closure for legal compliance purposes.

• Active Account: All data is retained for as long as your account remains active.
• After Account Closure: Transaction records and KYC data are retained for up to 5 years.
• Legal Disputes: Relevant data is retained for the duration of any ongoing legal proceedings.
• Inactive Accounts: Personal data may be deleted after 2 years of account inactivity.

Once the retention period expires, data is securely and permanently deleted so that no third party can recover it.

5 Who Your Data Is Shared With

M711 takes your data privacy seriously. Information is shared only in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Identity Verification Services: Approved third-party services for the KYC process.
• Legal Authorities: Mandatory disclosure under court order or government directive.
• Technology Partners: Server hosting and cybersecurity service providers.
• Anti-Fraud Agencies: Authorized agencies for fraud detection and prevention.

6 Cookie Policy

M711 uses cookies to ensure smooth platform operation and enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Preference Cookies: Remembers your language, theme, and preferences.
• Analytics Cookies: Collects page visit data to help improve our services.
• Security Cookies: Used to detect fraud and multiple accounts.

You can disable non-essential cookies from your browser settings. However, this may limit certain features of the platform.

7 Your Rights

M711 believes you should have full control over your own data. You have the following rights:

• Right to Access: You can request a copy of all the data m711 holds about you at any time.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: You may request account closure and data deletion, unless retention is required by law.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Opt Out of Promotional Communications: You can easily opt out of email or SMS marketing at any time.
• Right to Lodge a Complaint: You can report data privacy violations directly to us.

To exercise these rights, please contact our Help Center Contact us or email support@m711.click. All requests will be responded to within 30 days of receipt.

8 Children's Privacy

M711 is firmly committed to protecting minors. No information is collected from anyone under the age of 18, and use of the platform by minors is strictly prohibited.

• Age verification is carried out at the time of registration.
• If any user is found to be under 18, their account will be suspended immediately.
• Any collected data relating to minors will be deleted immediately.
• If parents have any concerns, they can reach us at support@m711.click.

9 Data Security Measures

M711 uses industry-leading technology to protect your data. Our security measures are reviewed and updated on a regular basis.

• SSL/TLS Encryption: All data transmissions are made through encrypted connections.
• Secure Servers: Data is stored on secure, firewall-protected servers.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Access Control: Only authorized personnel can access specific data.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Backup: Data is backed up regularly to prevent loss in the event of a technical issue.

10 Changes to the Privacy Policy

M711 may update this Privacy Policy at any time. Changes take effect as soon as they are published.

• For significant changes, advance notice will be sent to your registered email.
• The date of any changes will always be shown at the top of the page as the "Last Updated" date.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you find any policy changes objectionable, you may request to close your account.

11 Contact Us

For any questions, complaints, or data requests regarding this Privacy Policy, please reach out through the following:

• Email: support@m711.click
• Help Center: m711.click/help-center
• Response Time: 7 days a week, within 24 hours